FCS Software Solutions delivered an engaging and memorable learning experience to Verizons’ sales and customer support staff that enhances their capabilities and competence to communicate effectively with customers. We offered:
Verizon is the largest wireless communications service provider company in the U.S. with global and multicultural workforce of over 170,000 employees. The company is dealing in four major business units comprise of wireless services, residential and small business services, enterprise services, and partner programs.
Verizon currently ranked 15th on the Fortune 500 list and had annual revenue of $127.1 billion for the year 2014.
| THE CHALLENGE | THE SOLUTION |
|---|---|
| Quick turnaround time | Reusable template-based rapid learning development |
| Customer retention | Behavioral trainings to understand consumers’ preferences |
| Frequent updates in learning content | Flexible and scalable rapid eLearning framework |
| Accuracy check required for extensive facts and figures | Dedicate Quality Control team |
Training courses for complex topics:
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| Monotonous Content | Use of Graphics and animated characters |
| No separate time for training | Small learning nuggets:
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| Global audience |
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FCS Software Solutions empowered Verizon with a new innovative learning environment which is anytime, anywhere accessible to their sales and customer support staff.
Some of the key benefits from the project were:
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