Successful roll-out of enterprise wide systems depends on how an organization trains its’ employees on them. The main challenges faced by an organization are transitioning from older systems to new system and uniform implementation of best practices. The solution is to design training programs focusing on all the aspects of change management by using real-time scenarios and situations.

CHALLENGES

Change Management: Introducing a new process or a system is always challenging because of people’s natural reaction of being resistant to change. It takes a lot of convincing sometimes to bring them to the objectives of new system’s roll out.

Limited Time: Organizations cannot afford loss of productive hours on account of training employees on new systems. They need solutions which enable quick adoption of new systems or processes.

Retention: Experienced employees often carry a baggage of knowledge gained from the outgoing system or process. This makes it little difficult for them to adopt to the new system which may look overwhelming at the start.

OUR APPROACH

Identify Gaps: We start off by identifying the gaps between existing system and the new system. We also analyze the skill gaps required to master the new system. This helps us in planning the transition process.

Contextual Training Design: Learning a new system or process requires that training is contextual and happens in a real-time situation. We work with the process leaders and experts to identify the real time situations and emulate them in our training content.

Learn and Practice: Our design methodology centers around enabling learners to learn and practice the new system or process without creating any disruptions or risking the real data. We mix the content with “Show Me” demos, interactive “Try Me” practices, and “Test Me” assessments to build the right setting for learners.

Customized and Personalized Training: We ensure that learning is customized and packaged as per the individual roles and responsibilities of learners. This ensures optimization of time between training and implementation.

Just-in-time Help: The content is presented in a modular and reusable manner so that these small learning units are available to learners as just-in-time help for solving real time problems.

Integrating Training with Actual System: We also provide custom solutions for integrating the training content with the actual system for streamlining the operations.

Evaluation and Certification: The assessment is done to evaluate the consistent delivery of content to all types of learners. Certification program helps in identifying process champions and system experts.